About Susan McKendry MSW, RSW


I am a Registered Social Worker in Ontario, Canada. I am an ongoing member of the Ontario Association of Social Workers and I am Registered with the Ontario College of Social Workers (#803190). I graduated from Laurentian University with my Bachelor of Social Worker (Honours) in 1992 and I completed my Master’s Degree in Social Work (Honours) at the University of Toronto in 1993. 

In 2016, I completed the Anxiety Specialist CBT Certification with the University of Toronto. I am a professional member of the Anxiety & Depression Association of America. I am a Certified Diplomate with the Academy of Cognitive Therapy in the United States, as well as, a Certified Cognitive Behavioural Therapist with the Canadian Association of CBT Therapists. Both the Academy and the Association set the professional standard and they offer the premiere certification in the field for qualified and effective cognitive behavioural therapists.   



My career path has offered me several valuable learning opportunities including work in hospitals, adult and children’s mental health, schools and in youth rehabilitation. I have worked in the field of custody access, crisis of disclosure with the Children’s Aid Society, the Native Residential Schools Victims Support & Crisis Program, the Internet Child Exploitation Program, and Victim Crisis Assistance Program. My private practice has been in existence since 2000 and I presently serve children over the age of thirteen and adults with anxiety disorders, eating disorders and depression.   



From 2009 to 2018, I pursued relevant professional learning and supervision opportunities including the completion of over 500 hours of CBT training with various leaders in the field.  Becoming certified as CBT therapist created the very opportunities that I was striving for. I take full advantage of the incredible wealth of new learning including direct/indirect clinical feedback through access to the largest network of skilled CBT therapists and leaders in the field. The impact of my training and certification has undoubtedly been invaluable in terms of knowledge, personal and professional growth, clinical confidence and most importantly, better treatment outcomes for my clients. The certification process created a form of personal accountability for my work as I strive for “gold standard” models of treatment for my clients.   

 “If you think you can or think you can’t, you’re right”  Henry Ford          

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About CBT


Cognitive Behavioural Therapy

Cognitive Behaviour Therapy can help those who are experiencing a wide range of mental health difficulties (i.e. depression, anxiety, phobias, anger, panic, fears, OCD, substance abuse, eating disorders, trauma, insomnia etc.). The effectiveness of CBT is supported by a great deal of evidence and research. It has shown to be effective even after a few sessions as clients begin to understand how changing their thinking can have a tremendous impact on how one feels and how one behaves.    

Collaboration between the therapist and client is very important in CBT and overtime, the client learns to become their own therapist. The relationship between thoughts, feelings and behaviours is the focus of CBT, teaching clients that what they think, affects how they feel and subsequently how they behave. 

The therapist works with clients to establish goals and determine how their thinking may be impacting their ability to reach their goals. The focus is on the here and now although the past is important in terms of understanding the development of underlying beliefs about self/others/future and how these may be impacting present day thinking.   

The cognitive component includes examining negative thoughts and beliefs and challenging these thoughts to help reduce negative emotions. The behavioural component aims to identify behaviours that are contributing to or maintaining the difficulties and intervening at the behavioural level (i.e. behavioural experiments or exposure and response prevention). 

Treatment occurs both in and out of sessions as clients are asked to complete “action plans” or self help assignments on their own time. This promotes the idea of testing out hypotheses, testing new thinking strategies and practicing what has been learned in sessions. 

CBT is action-oriented, practical and can help clients feel hopeful about reaching their goals. The outcome can have a tremendous impact on how a person feels.        

What is CBT?


Judith S. Beck, Ph.D. Director of the Beck Institute for Cognitive Therapy

Q: What is cognitive therapy?  

A: Cognitive therapy is one of the few forms of psychotherapy that has been scientifically tested and found to be effective in over three hundred clinical trials for many different disorders. In contrast to other forms of psychotherapy, cognitive therapy is usually more focused on the present, more time-limited, and more problem-solving oriented. Indeed, much of what the patient does is solve current problems. In addition, patients learn specific skills that they can use for the rest of their lives. These skills involve identifying distorted thinking, modifying beliefs, relating to others in different ways, and changing behaviours.   

Q: What is the theory behind cognitive therapy? 

A: Cognitive therapy is based on the cognitive model, which is, simply that the way we perceive situations influences how we feel emotionally. For example, one person reading this pamphlet might think, “Wow! This sounds good, it’s just what I’ve always been looking for!” and feels happy. Another person reading this information might think, “Well, this sounds good but I don’t think I can do it.” This person feels sad and discouraged. So, it is not a situation which directly affects how a person feels emotionally, but rather, his or her thoughts in that situation. When people are in distress, they often do not think clearly and their thoughts are distorted in some way. Cognitive therapy helps people to identify their distressing thoughts and to evaluate how realistic the thoughts are. Then they learn to change their distorted thinking. When they think more realistically, they feel better. The emphasis is also consistently on solving problems and initiating behavioural change.   

Q: What can I do to get ready for therapy? 

A: An important first step is to set goals. Ask yourself, “How would I like to be different by the end of therapy?” Think specifically about changes you’d like to make at work, at home, in your relationships with family, friends, co-workers, and others. Think about what symptoms have been bothering you and which you’d like to decrease or eliminate. Think about other areas that would improve your life: pursuing spiritual/intellectual/cultural interests, increasing exercise, decreasing bad habits, learning new interpersonal skills, improving management skills at work or at home. The therapist will help you evaluate and refine these goals and help you determine which goals you might be able to work at on your own and which ones you might want to work on in therapy.   

Q: What happens during a typical therapy session? 

A: Even before your therapy session begins, your therapist may have you fill out certain forms to assess your mood. Depression, Anxiety and other Inventories help give you and the therapist an objective way of assessing your progress. One of the first things your therapist will do in the therapy session is to determine how you’ve been feeling this week, compared to other weeks. This is what we call a mood check. The therapist will ask you what problem you’d like to put on the agenda for that session and what happened during the previous week that was important. Then the therapist will make a bridge between the previous therapy session and this week’s therapy session by asking you what seemed important that you discussed during the past session, what self-help assignments you were able to do during the week, and whether there is anything about the therapy that you would like to see changed.   Next, you and the therapist will discuss the problem or problems you put on the agenda and do a combination of problem-solving and assessing the accuracy of your thoughts and beliefs in that problematic situation. You will also learn new skills. You and the therapist will discuss how you can make best use of what you’ve learned during the session in the coming week and the therapist will summarize the important points of the session and ask you for feedback: what was helpful about the session, what was not, anything that bothered you, anything the therapist didn’t get right, anything you’d like to see changed. As you will see, both therapist and client are quite active in this form of treatment.   

Q: How long does therapy last? 

A: Unless there are practical constraints, the decision about length of treatment is made cooperatively between therapist and client. Often the therapist will have a rough idea after a session or two of how long it might take for you to reach the goals that you set at the first session. Some clients remain in therapy for just a brief time, six to eight sessions. Other clients who have had long-standing problems may choose to stay in therapy for many months. Initially, clients are seen once a week, unless they are in crisis. As soon as they are feeling better and seem ready to start tapering therapy, client and therapist might agree to try therapy once every two weeks, then once every three weeks. This more gradual tapering of sessions allows you to practice the skills you’ve learned while still in therapy. Booster sessions are recommended three, six and twelve months after therapy has ended.   

Q: What about medication? 

A: Cognitive therapists, being both practical and collaborative, can discuss the advantages and disadvantages of medication with you. Many clients are treated without medication at all. Some disorders, however, respond better to a combination of medication and cognitive therapy. If you are on medication, or would like to be on medication, you might want to discuss with your therapist whether you should have a psychiatric consultation with your family physician or a specialist to ensure that you are on the right kind and dosage of medication. If you are not on medication and do not want to be on medication, you and your therapist might assess, after four to six weeks, how much you’ve progressed and determine whether you might want a psychiatric consultation at that time to obtain more information about medication.   

Q: How can I make the best use of therapy? 

A: One way is to ask your therapist how you might be able to supplement your psychotherapy with cognitive therapy readings, workbooks, client pamphlets, etc. A second way is to prepare carefully for each session, thinking about what you learned in the previous session and jotting down what you want to discuss in the next session. A third way to maximize therapy is to make sure that you try to bring the therapy session into your everyday life. A good way of doing this is by taking notes at the end of each session or recording the session or a summary of the session on audiotape. Make sure that you and the therapist leave enough time in the therapy session to discuss what would be helpful for you to do during the coming week and try to predict what difficulties you might have in doing these assignments so your therapist can help you before you leave the session.   

Q: How will I know if therapy is working? A: Most clients notice a decrease in their symptoms within three to four weeks of therapy if they have been faithfully attending sessions and doing the suggested assignments between sessions on a daily basis. They also see the scores on their objective tests begin to drop within several weeks.    

“I am an old man and have known a great many troubles, but most of them never happened”. 

Mark Twain 

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